Returns

At Match Made Co., every piece of jewelry is created with intention and made especially for you. Because your jewelry is personalized with your chosen details, handwriting, artwork, words, or other meaningful elements, each piece is truly one of a kind.

We put a lot of care into getting every detail right, and we want you to love what you receive. Because your piece is custom-made just for you, we are unable to accept returns or offer refunds for personalized orders.

Made Just for You

Your jewelry isn't something we simply pull from a shelf. Once your order is placed, we begin creating a piece based on the personal details you selected and provided.

For that reason, all personalized and customized jewelry sales are final. We cannot accept returns or exchanges simply because you change your mind, no longer want the item, or decide that you would prefer a different design after production has begun.

We encourage you to carefully review all personalization details—including names, dates, words, handwriting, artwork, symbols, and shipping information—before submitting your order.

If We Make a Mistake

We believe in making things right when something goes wrong on our end.

If your order arrives with a manufacturing or personalization error that was caused by Match Made Co., such as:

• The wrong personalization being applied to your jewelry

• A personalization error that differs from the information you submitted

• A damaged or defective item

• The wrong product or variation being sent

• A significant quality issue with the finished piece

please contact us as soon as possible after receiving your order.

We'll review the issue and, when the mistake or defect is ours, we'll work with you to make it right—typically by creating and sending a replacement at no additional cost to you.

When the Information Provided Is Incorrect

Because your jewelry is made from the information you provide, we are not responsible for errors in personalization details submitted with your order.

This includes things such as:

• Misspelled names or words

• Incorrect dates

• Incorrect handwriting, artwork, or images submitted by the customer

• Choosing the wrong product, size, finish, or variation

• Providing an incorrect shipping address

Please take a moment to double-check your order before submitting it. We want to make sure the story, memory, or message you're trusting us to turn into jewelry is represented exactly as you intended.

If an incorrect detail was provided at checkout and you would like the piece remade, we may be able to offer a replacement at your expense. Please reach out to us and we'll be happy to discuss your options.

What If My Package Is Damaged in Transit?

We carefully package every order, but once a package leaves our hands, it is handled by the shipping carrier.

If your jewelry arrives damaged, please contact us promptly and include clear photos of the jewelry and its packaging. We'll review the situation and help determine the best next step.

We're Here to Help

"No returns" doesn't mean "no support."

We know that the jewelry we create often carries a lot of meaning. Whether it's a handwritten note from someone you love, a special date, a signature, a child's drawing, or a reminder of an important moment, we understand that these aren't just accessories.

If something doesn't look or feel right when your order arrives, please reach out to us before assuming there is nothing we can do. We'll listen, look into what happened, and do our best to find a fair resolution.

Our goal is simple: to create something meaningful that you'll be excited to wear and treasure.

Changes to This Policy

Match Made Co. may update this Returns & Refunds Policy from time to time. Any changes will be posted on this page and will apply to orders placed after the updated policy takes effect.

If you have questions about this policy or an order you've received, please contact us through our customer support contact information listed on our website.

Thank you for trusting Match Made Co. with something meaningful. We don't take that trust lightly.